Seeing a "cancelled" call on your iPhone can be confusing. It means a call attempt didn't connect, but the reasons behind this are varied. This post will explore the common causes and troubleshooting steps to help you understand why your calls are being cancelled and how to prevent it from happening again.
Why Are My iPhone Calls Being Cancelled?
The "cancelled" status usually indicates a problem preventing the call from connecting. Here are some of the most frequent culprits:
-
Poor Cellular Signal: A weak or nonexistent cellular signal is a primary reason for cancelled calls. If you're in an area with poor coverage, the call might be dropped before connecting.
-
Network Issues: Problems with your mobile carrier's network can also cause calls to be cancelled. These issues are often temporary, but they can be frustrating.
-
Airplane Mode: If Airplane Mode is accidentally enabled, your phone won't be able to connect to the cellular network, resulting in cancelled calls.
-
Do Not Disturb (DND): While DND won't technically cancel a call, it might silence incoming calls, leading you to believe the call was cancelled if you don't notice the missed call notification. Check your DND settings to ensure it's not accidentally activated.
-
Software Glitches: Occasionally, a software bug or glitch within iOS can interfere with the phone's ability to make calls. This is less common but can occur.
-
Incorrect Number: A simple typo in the phone number can prevent a call from connecting. Double-check the number before making the call.
-
Call Blocking: If you have call blocking enabled and the number is blocked, the call will likely be cancelled rather than simply going to voicemail.
-
Number is Out of Service: The number you are trying to dial may be disconnected or out of service.
-
Network congestion: During peak times, network congestion can lead to calls being dropped or cancelled before connecting.
How to Fix Cancelled Calls on iPhone
Let's address these potential problems with solutions:
1. Check Your Cellular Signal Strength:
The simplest solution is often the most effective. Check your signal bars in the upper left corner of your screen. If the signal is weak or nonexistent, try moving to a location with better coverage.
2. Restart Your iPhone:
A simple restart can often resolve temporary software glitches that might be causing the issue. Turn your phone off completely, wait a few seconds, and then turn it back on.
3. Check for Carrier Network Issues:
Contact your mobile carrier to see if they're experiencing any outages or network problems in your area. They may be able to provide more information and potentially resolve the issue from their end.
4. Verify Airplane Mode is Off:
Make sure Airplane Mode is toggled off in your Control Center (swipe down from the top right corner).
5. Check Your Do Not Disturb Settings:
Go to Settings > Do Not Disturb and verify that it's not scheduled or activated.
6. Check the Number You're Calling:
Ensure the number you're dialing is correct. A simple mistake can lead to a cancelled call.
7. Update Your iPhone Software:
Make sure your iPhone's software is up-to-date. Updates often include bug fixes that might address call-related problems. Go to Settings > General > Software Update to check for updates.
8. Reset Network Settings:
As a last resort, you can reset your network settings, though this will erase your Wi-Fi passwords and other network configurations. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
9. Contact Apple Support:
If none of the above steps work, it might be a hardware or deeper software problem. Contact Apple Support for further assistance.
By systematically addressing these points, you can likely pinpoint the cause of your cancelled calls and restore reliable phone functionality. Remember to always check the obvious first—signal strength and the number itself—before delving into more complex troubleshooting.
